Hello there!
Thank you for checking out our cookie policy. We are committed to ensuring that our website and its use of cookies and other technologies comply with UK laws on privacy and data protection. This policy sets out the types of cookies and similar technologies we use, the exact cookies used on our website, whether we are using any third-party cookies, how you can control our use of cookies, what their expiry dates are and how you can get in contact with us for more information.
What are cookies?
Cookies are small files of information, usually containing letters and numbers, that websites store on your browser, or the hard drive of your computer. Strictly necessary cookies do not require your consent under the Privacy and Electronic Communications Regulations (PECR), as they are essential for the operation of our website or to provide a service you have requested. Where these cookies involve personal data, we rely on our legitimate interests under Article 6(1)(f) UK GDPR.
All other cookies will only be placed on your device with your consent. We obtain your consent via our cookie banner before placing any non-essential cookies. Consent must be freely given, specific, informed and unambiguous.
Our website needs to use these cookies so we can understand what works well on our website, and what we can do to improve. These cookies also allow us to distinguish you from other website visitors, helping us to provide you with a seamless experience on our site.
Do you use similar technologies?
We may also use similar technologies such as local storage, session storage, pixels, trackers, tags, scripts or other technologies. These technologies operate in a similar way to cookies and may store or access information on your device. Where these technologies are not strictly necessary, we will obtain your consent before using them.
What type of cookies do you use?
We use the following cookie types:
Essential Cookies – These can also be known as Strictly Necessary Cookies, and they’re very important for us to make sure our website runs as it should. As a result, these cookies are always automatically enabled, to make sure our website works sufficiently. Some examples of uses of essential cookies include the distribution of website traffic across multiple servers – without the website speed being affected. These cookies are always active and cannot be disabled via our cookie management tool, as the website cannot function properly without them.
Analytical Cookies – These can also be known as Performance Cookies, and they gather information about how website visitors use a website. These cookies help us to keep count of the number of visitors on our website, and also helps us to understand how these visitors use our website. This enables us to understand what works well on our website, and what doesn’t work so well, so we can continuously improve the site for visitors. These cookies are only activated where you provide consent via our cookie banner.
Functionality Cookies – These make your experience on our website easier by remembering user preferences, and simplifying interactions. Some examples of what these cookies enable include remembering your language preferences, font sizes and your log-in details. These cookies are only used where you have provided your consent.
Information collected through cookies and similar technologies may be processed by third-party providers (such as analytics or advertising partners), even where the cookies themselves are first-party cookies. These providers may use this information to help us analyse website usage or deliver relevant content or adverts.
We do not control how these third parties use your data and recommend reviewing their privacy and cookie policies for more information. Some providers may transfer data outside the UK, and where this happens, appropriate safeguards will be in place.
What exact cookies do you use on your website?
We’ve provided a detailed breakdown below of all the cookies and other technologies we use on our website, and why we use them in the table below.
Portal Cookies - Our website includes a secure portal, accessible via a separate subdomain. While the portal operates independently and uses its own cookie consent mechanism, we have included the cookies and similar technologies used within the portal in the tables below for transparency. These cookies may differ from those used on our main website, particularly where they relate to account access, security, and user functionality. Your preferences for cookies within the portal are managed through the cookie banner presented when accessing that environment.
| Name and Type of Cookie | Why do we use this? |
|---|---|
| ‘CookieScriptConsent’ via the domain ‘hive-wellness.co.uk’ – Essential Cookie | This cookie stores the user’s cookie consent preferences, such as accepted or rejected categories. This cookie has a duration of 13 months. |
| ‘PHPSESSID’ via the domain ‘hive-wellness.co.uk’ – Essential Cookie | This cookie is used to maintain the user session on PHP-based websites. This cookie has a duration of your session length only. |
| ‘_hjSessionUser_*’ via the domain ‘hive-wellness.co.uk’ – Analytical Cookie | This cookie is set by Hotjar to identify a unique user and track user behaviour across sessions. This cookie has a duration of 1 year. |
| ‘_hjSession_*’ via the domain ‘hive-wellness.co.uk’ – Analytical Cookie | This cookie is used to track user behaviour during a single session for analytics and performance insights. This cookie has a duration of around 1 hour. |
| ‘_ga’ via the domain ‘hive-wellness.co.uk’ – Analytical Cookie | This cookie is used by Google Analytics to distinguish users and track their interactions on our website. This cookie has a duration of around 2 years. |
| ‘_ga_6EN4CC81WV’ via the domain ‘hive-wellness.co.uk’ – Analytical Cookie | This cookie is used by Google Analytics to maintain session state and track detailed user behaviour on our website. This cookie has a duration of around 2 years. |
| ‘elementor’ via the domain ‘hive-wellness.co.uk’ – Essential Cookie | This cookie is used by our website’s WordPress theme to enable real-time content implementation and changes. This is a persistent cookie, and typically has a duration of 1 year. |
| ‘wpEmojiSettingsSupports’ via the domain ‘hive-wellness.co.uk’ – Essential Cookie | This cookie is used to check whether your browser supports emojis, ensuring they display correctly across the website. This storage has a duration of your session length only. |
| ‘hjActiveViewportIds’ and ‘hjViewportId’ via the domain ‘hive-wellness.co.uk’ – Analytical Cookies | These cookies are used to store information about the user’s viewport and screen size to improve analytics and user experience tracking. These cookies have a duration of your session length only. |
| Portal Cookies | |
| Name and Type of Cookie | Why do we use this? |
| ‘sentryReplaySession’ via the domain ’portal.hive-wellness.co.uk’ – Functional Cookie | This cookie is used by Sentry to enable session replay functionality, helping to monitor and diagnose errors and performance issues within the portal. It allows us to understand how users interact with the portal in order to identify and fix technical problems. This cookie has a duration of your session length only. |
| ‘_ga’ via the domain ’.hive-wellness.co.uk’ – Analytical Cookie | This cookie is used by Google Analytics to distinguish users and track how visitors interact with the portal, including pages visited and actions taken. This helps us understand how the portal is used and improve its performance.This cookie has a duration of around 2 years. |
| ‘_ga_6EN4CC81WV’ via the domain ’.hive-wellness.co.uk’ – Analytical Cookie | This cookie is used by Google Analytics to maintain session state and track detailed user interactions within the portal.This cookie has a duration of around 2 years. |
| ‘_hjSessionUser*’ via the domain ’.hive-wellness.co.uk’ – Analytical Cookie | This cookie is set by Hotjar to identify a unique user and track user behaviour across sessions within the portal. This cookie has a duration of 1 year. |
| ‘_hjSession*’ via the domain ’.hive-wellness.co.uk’ – Analytical Cookie | This cookie is used to track user behaviour during a single session within the portal for analytics and performance insights.This cookie has a duration of around 1 hour. |
Do you use any Third-Party Cookies?
Third party cookies are not set by us, but are set by other domains than the website you visit. These cookies are placed on website visitors’ devices by third-party outlets. Common examples of these third parties can include social media platforms, analytical providers, and advertising networks.
We use third-party providers who may set cookies or process information collected through cookies and similar technologies.
We do not control the use of cookies by third parties and recommend reviewing their respective privacy and cookie policies for further information.
Some third-party providers may transfer your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection laws.
We work with the following third-parties who may use the following cookies:
| Name of Third-Party Cookie | Third-Party Provider | Why are these used? |
|---|---|---|
| ‘customerly_jwt’ via the domain ‘.cookie-script.com’ – Functional Cookie | Cookie Script | This cookie stores a JSON Web Token (JWT) used by Customerly to recognise the visitor and maintain their session. This cookie may be set even if the live chat widget is disabled, as it also supports background Customerly functions such as user tracking and automated messaging. This cookie has a duration of up to 1 year. |
What Similar Technologies do you use?
In addition to cookies, we also use similar technologies as listed below. These technologies store information on your device in a similar way to cookies and are used to ensure the website functions properly.
| Name and Type of Technology | Why do we use this? |
|---|---|
| The following local and session storage (Essential) technologies are used on our website via the domain ‘hive-wellness.co.uk’: cart omVisitsFirst SHR_ID SHR:2227eac7d9664ee3317be5e865dea8fe omScrollHeight omSessionStart omSessionPageviews | These technologies are used to store information on your device to support the core functionality of our website. This includes maintaining your session, enabling page navigation, remembering user interactions, and ensuring features such as forms or basket functionality operate correctly. These technologies do not store information beyond what is necessary for the operation of the website. Local storage may persist until cleared, whereas session storage is cleared when you close your browser. |
| The following local and session storage technologies (Essential) are used within our portal via the domain ‘portal.hive-wellness.co.uk’: _uetvid _uetvid_exp df-random-userid wishlist_products 9736aeac-6071-48ea-9616-e409f01ea6fa.data _uetsid df-session is_eu exponea__last_session__start__timestamp exponea__tracking__definition _uetsid_exp cart_totals config gtm_general_fired guest_quote_id NRBA_SESSION exponea__sync_modifications exponea_last_session_ping_timestamp currentBanner df-cookies-allowed | These technologies are used to store information on your device to support the functionality of the portal. This includes maintaining your session, enabling secure account access, remembering user preferences and ensuring the portal operates correctly. These technologies do not store information beyond what is necessary for the operation of the portal. Local storage may persist until cleared, whereas session storage is cleared when you close your browser. |
While we aim to keep the above lists accurate and up to date, cookies and similar technologies used on our website may change from time to time. As a result, the above lists may not always reflect all cookies in use at any given moment. We encourage you to review this policy regularly for updates.
How can I control these cookies?
You are able to control your use of cookies on our website and within our portal through the cookie banners presented to you. You can do the following:
- Accept all cookies; and
- Reject non-essential cookies.
On our main website (https://hive-wellness.co.uk/), you can also access the “Cookie Settings” option in the bottom left-hand corner to review and manage your preferences at any time.
Within our portal (https://portal.hive-wellness.co.uk/) , selecting “Cookie Settings” on our cookie banner allows you to view and amend (if applicable) the cookies in use. The cookies used within the portal may differ from those used on our main website.
You can withdraw or change your consent at any time by:
- clicking the “Cookie Settings” option available on our main website; or
- using the options presented within the cookie banner when accessing the client portal
Both cookie banners provide equal prominence to “Accept All” and “Reject All” options. Non-essential cookies are not pre-ticked and will not be placed on your device unless you actively opt in.
Please note:
- Rejecting non-essential cookies will not affect the core functionality of our website.
- Strictly necessary cookies cannot be disabled via our cookie tool.
You may also adjust your browser settings to block or delete cookies. However, blocking essential cookies via your browser may impact website functionality.
If we use Google Analytics, you may opt out by installing Google’s browser add-on available at: https://tools.google.com/dlpage/gaoptout
What is the Expiry Period for your cookies?
Each cookie’s duration is set out in the table above. Some cookies are session cookies (which expire when you close your browser), and others are persistent cookies (which remain on your device for a defined period).
How often is this policy updated?
We may update this Cookie Policy from time to time to reflect changes in legal requirements or the cookies we use. We recommend checking this page regularly for updates.
How do I ask you for more information?
If you’d like to learn more about our use of cookies, or if you have any questions, please get in touch with us on the following details:
We will ensure we get back to you as soon as possible.
You can also learn more about how we process your personal data in our Privacy Policy here.
Thank you for reading this policy.