Who we are and how to contact us

www.hive-wellness.co.uk is a website and therapist matching platform (the Website) operated by Hive Wellness Limited (“We”). We are registered in England and Wales under company number 16247411 and have our registered office at 141 Stephendale Road, London, England, SW6 2PR.

We are regulated by the Health Care and Professions Council (HCPC)

We are a limited company.

To contact us, please email admin@hive-wellness.co.uk.

By using our site you accept these terms

By using our Website, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our Website.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy, which sets out information about the data we collect, process and share via our Website and services.
• Our Cookie Policy, which sets out information about the cookies on our site.
• Our Platform Terms which apply to the provision of our therapy matching services to clients.
• Our Therapist Terms which apply to the relationship we have with each of our therapists.

We may make changes to these terms.

We amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site.

We may update and change our Website from time to time to reflect changes to our Website, our services, our clients’ needs and our business priorities.

We may suspend or withdraw our Website.

Our Website is made available free of charge, however, please note that any therapy services obtained through our platform are subject to fees.

We do not guarantee that our Website, any content on it, or the services provided via our therapy matching service, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our Website is only for users in the UK

Our Website is directed to people residing in the United Kingdom. We do not represent that content available, or the therapy matching services on our Website, is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, user login credentials or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user login credentials, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user login credentials, you must promptly notify us at admin@hive-wellness.co.uk.

How you may use material on our Website

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this Website

Our Website contains a wealth of free information in the form of blogs, webinars and other free resources.  This content is for educational and informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or mental health issue. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

If you think you may have a medical emergency, call your doctor or emergency services immediately. Reliance on any information provided by Hive Wellness, its employees, or others appearing in the content is solely at your own risk. The information and opinions expressed in the blogs are those of the authors and do not necessarily reflect the official policy or position of Hive Wellness.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

Disclaimers about the services provided via our Website

• Therapy services provided through our Website may not suit everyone’s needs or every particular situation.
• We do not recommend or make any representation about the efficacy, appropriateness or suitability of any treatments, services or opinions. We cannot guarantee any outcome nor promise to provide a diagnosis.
• The services provided via our Website are not a substitute for certain mental health needs that require in-person therapy or for emergency situations.
• If you require urgent help between any therapy sessions then please contact your GP, use the NHS 111 service for advice, phone 999 or attend A&E. You can also contact the Samaritans’ anonymous helpline on 116 123.
• If you are thinking about suicide, considering self-harm, or feel someone else is in danger, immediately call your local emergency services and notify the relevant authorities. Our Website is not designed for use in these crisis situations, and our therapists cannot provide the necessary assistance.
• Our Website is not intended for clinical assessments/diagnoses that require in-person evaluations, nor can our therapists provide guidance on drugs or medical treatments.
• Always seek in-person care from your doctor or another qualified professional for medical advice or treatment, regardless of information received through the services provided via our Website.

We are not responsible for websites we link to

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of our services to you, which will be set out in our Platform Terms and Therapist Terms.
• Please note that we only provide our site for domestic and private use. Unless you are one of our therapists, you agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy, which can be found at this link here Click Here.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our site. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Rules about linking to our Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Website in any website that is not owned by you.

Our Website must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our Website other than that set out above, please contact admin@hive-wellness.co.uk.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Our trade marks

“HIVE WELLNESS” is a registered trade mark of Hive Psychology Limited, which is a member of the Hive Wellness Limited group.  The rest of our branding is protected as unregistered trade marks and you are not permitted to use any of our marks without our approval, unless they are part of material you are using as already permitted in these terms.